1. Introduction
These Terms & Conditions govern your use of the Wahat website and the bookings you make through it. Wahat connects guests with the owners and suppliers of chalets, farm stays, desert camps and beach houses in the Sultanate of Oman, and with suppliers of add-ons such as flowers, cakes and decorations. By using Wahat or placing a booking you agree to these terms.
2. Use of Wahat
You may use Wahat to search for places, view their details and availability, and book them by the shift (morning, evening or full day). You must be at least 18 years old to place a booking, and the information you give us must be true and complete.
3. User accounts
You can book as a guest or with an account. If you create an account you are responsible for keeping your password safe and for everything done with your account. Tell us straight away if you think someone else has used it. We may suspend accounts that break these terms.
4. Property listings
Each place is listed by its owner or supplier. Listings describe the place, its facilities, capacity, shifts and prices. Wahat reviews new listings before they are published, but the owner or supplier is responsible for the accuracy of the information they provide.
5. Booking and reservation rules
- Each booking is for one shift on one date, for the number of guests stated, which must not exceed the place's maximum.
- A booking is received as pending and holds the shift. It becomes confirmed once Wahat or the owner confirms it.
- Your booking reference and mobile number let you track your booking at any time.
6. Prices and payments
Prices are shown in Omani rials (OMR) and include 5% VAT. The total is calculated by Wahat from the price of the shift on the chosen date and any add-ons, and is confirmed when you place the booking. Where online payment is not yet available, payment is arranged with you when the booking is confirmed. A tax invoice is issued for confirmed bookings.
7. Owner and supplier responsibilities
- Keep listings, photos, prices and availability accurate and up to date.
- Provide the place clean, safe and as described, for the full booked shift.
- Respond to bookings promptly and honour confirmed bookings.
- Deliver add-ons on time and as described.
- Hold any licences and insurance required by Omani law.
8. Guest responsibilities
- Follow the house rules of each place and the instructions of the owner.
- Do not bring more guests than booked, and arrive and leave within your shift.
- Leave the place as you found it. You are responsible for damage caused by you or your guests.
9. Cancellations
Cancellations are handled under our Cancellation Policy, which forms part of these terms.
10. Refunds
Refunds, where due under the Cancellation Policy, are made to the original payment method within 14 days of the cancellation being accepted.
11. Accuracy of property information
We work with owners and suppliers to keep information accurate, but photos and descriptions are provided by them. If a place is materially different from its listing, contact us within 24 hours of the start of your shift so we can help.
12. Changes to bookings
You can ask to change the date or shift of a booking. Changes depend on availability and may change the price. A change is only final once it is confirmed to you.
13. Limitation of liability
Wahat acts as an intermediary between guests, owners and suppliers. To the extent allowed by law, Wahat is not liable for the acts or omissions of owners, suppliers or guests, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under Omani law.
14. Prohibited activities
- Using Wahat for anything unlawful or against public morals in Oman.
- Posting false, misleading or offensive content, reviews or listings.
- Trying to access other people's accounts or data, or interfering with the website's security.
- Booking with the intention of reselling, or holding shifts you do not intend to use.
15. Privacy and data
We use your name, mobile number and email only to manage your bookings, send your invoices and booking messages, and answer your questions. Owners and suppliers receive only the details they need to serve your booking. We never sell your personal data.
16. Changes to these terms
We may update these terms from time to time. The version published on this page applies to bookings made after its publication date.
17. Contact
Questions about these terms? Reach us through the Contact Us page.