General rules
This policy applies to every booking made on Wahat. Deadlines are counted from the start time of the booked shift, in Oman time (Asia/Muscat).
Cancellation by the guest
- 72 hours or more before the shift starts: full refund.
- Between 24 and 72 hours before: 50% refund.
- Less than 24 hours before: no refund.
To cancel, contact us with your booking reference and the mobile number used to book.
Cancellation by the owner or supplier
If an owner or supplier cancels a confirmed booking, you receive a full refund. We will also try to offer you a similar place for the same shift.
Refunds
Refunds are made to the original payment method within 14 days of the cancellation being accepted. Add-ons already prepared by a supplier (for example a cake made to order) are refunded only if the supplier is able to cancel them.
No-shows
If you do not arrive during your booked shift and have not cancelled, the booking is treated as used and is not refunded.
Changes to reservations
You may ask to move your booking to another date or shift up to 24 hours before it starts, subject to availability. Any price difference is charged or refunded. Each booking can be moved once without a fee.
Exceptions
If a booking cannot take place because of an official weather warning, a government decision or a serious emergency affecting the place, you may choose a full refund or a new date. We may ask for reasonable evidence.
Contact and support
For cancellations or questions, use the Contact Us page and include your booking reference.